We aim to provide excellent service, but if something goes wrong, we're here to help. This Complaints Procedure outlines how to raise an issue and what to expect.
1. How to Complain
Contact Us: Email complaints@cinthpay.money, call +44 20 1234 5678, or write to:
CinthPay Limited, Slough Berkshire, United Kingdom.
Details: Include your name, transaction ID (if applicable), and a description of the issue.
2. Our Process
Acknowledgment: We'll confirm receipt within 3 business days.
Investigation: We'll review your complaint and aim to resolve it within 15 business days.
Resolution: You'll receive a written response with our decision.
3. If You are Not Satisfied
If we can't resolve your complaint, you may refer it to the Financial Ombudsman Service (FOS):